Responsible gambling

Responsible Gambling at Pier Nine Brighton Casino

At Pier Nine Brighton Casino, we understand the importance of responsible gambling practices to ensure that our customers have a safe and enjoyable experience.

Setting Limits

To help you stay in control of your gaming habits, we offer the following limits:

• Deposit Limit: Set a maximum amount you can deposit per day/week/month
• Loss Limit: Set a daily loss limit to prevent significant financial losses
• Wagering Limit: Set a wagering limit for online games

These limits are designed to help you manage your gaming habits and maintain control.

Time-Outs and Self-Exclusion

If you need time away from our casino or feel the need to exclude yourself entirely, we offer:

• Short-Term Time-Out: Temporarily remove access to all our services
• Long-Term Self-Exclusion: Permanently ban your account for a specified period (up to 5 years)

Please note that you can only self-exclude online by contacting customer support.

Responsible Gambling Tools

We offer various tools and resources to help you make informed choices:

• Session Reminders: Set reminders after each session to keep track of time
• Loss Limits: View your net losses in real-time
• Real-Time Statistics: Access detailed statistics on your gaming activity

These tools are designed to provide transparency and control over your gaming habits.

Support Organisations

If you or someone you know needs help with responsible gambling, we recommend:

• GamCare: UK's leading organisation for helping those affected by problem gambling
• National Helplines: Call the National Gambling HelpLine for free advice and support

Please visit our website to access links to these organisations.

UKGC Guidelines

Pier Nine Brighton adheres to strict guidelines set out by the UK's Gaming Commission:

• Clear Messaging: Prominent warnings about responsible gaming practices
• Friction in Raising Limits: Limit increases require regular intervals for player safety
• Proactive Monitoring: We actively monitor accounts for potentially harmful play

Our goal is to provide a safe and enjoyable experience while maintaining the highest level of regulatory compliance.

Get Help When You Need It

Don't hesitate to contact our support team if you need assistance with responsible gaming practices. We're here to help.